RETURNS OR EXCHANGES

Welcome to sapphirecreek12.com!

1. Return Policy
   Return conditions:
   Within 7 days after receipt (based on the date of receipt), if the original packaging, accessories and gifts are intact and the product has not been used or installed, you can apply for a return without reason.
   If there are quality problems with the product, such as damage, wrong delivery, missing delivery, etc., you can apply for a return within 15 days after receiving the product and provide relevant evidence (such as photos, videos, etc.).
   After submitting a return application, our customer service team will review it within 24 hours (except holidays) and contact you to confirm the return address and return method.
   You need to return the product according to the return address and return method provided by the customer service, and ensure that the product is not damaged during the return process.
   After we receive the returned product, we will inspect it within 3 working days. After confirming that it is correct, we will handle the refund or exchange procedures for you.
   Refund method:
   The refund will be returned according to your original payment method, and the expected refund time is within 7-15 working days after the refund procedure is processed (the specific arrival time is affected by the processing speed of the bank or payment platform).
2. Exchange policy
   Exchange conditions:
   Within 7 days after receiving the product (based on the date of receipt), the original packaging, accessories and gifts are intact and unused or installed, and you can apply for a replacement (make sure the replacement product is in stock).
   If there are quality problems with the product, such as damage, wrong delivery, missing delivery, etc., you can apply for a replacement within 15 days after receiving the product and provide relevant evidence (such as photos, videos, etc.).
   After submitting the replacement application, our customer service team will review it within 24 hours (except holidays) and contact you to confirm the replacement product information and replacement address.
   If the replacement product is in stock, we will arrange delivery for you as soon as possible; if the replacement product is out of stock, we will negotiate a refund or other solutions with you.
   You need to return the original product to the replacement address provided by the customer service and ensure that the product is not damaged during the return process.
   After we receive the returned goods, we will inspect and accept them within 3 working days. After confirmation, we will handle the exchange procedures for you.
3. Special tips
   Freight for return and exchange: If the return or exchange is caused by product quality problems, we will bear the freight; if the return or exchange is caused by your personal reasons (such as dislike, inappropriate size, etc.), the freight must be borne by you.
   Goods acceptance: Please be sure to inspect the goods when you receive them. If you find that the goods have quality problems or damage, please contact our customer service team immediately so that we can handle it in time.
   Refund amount: The refund amount will be refunded according to the actual amount you paid, excluding coupons, points and other deductions.