SHIPPING

Welcome to sapphirecreek12.com!

1. Shipping method
   Domestic delivery:
   Express delivery: We cooperate with many well-known express delivery companies, including SF Express, Zhongtong Express, etc., to provide door-to-door express delivery services. You can choose your favorite express company when placing an order. Please refer to the order settlement page for specific express delivery costs and times.
   Logistics delivery: For large or overweight goods (such as large folding chairs, coffee tables, etc.), we will use logistics delivery to ensure the safe delivery of the goods. Our cooperative logistics companies include Deppon Logistics, etc. The logistics delivery time is relatively long, but we will provide real-time logistics tracking information to keep you informed of the dynamics of the goods.
   International delivery:
   International express delivery: We provide international express delivery services covering many countries and regions around the world, including DHL, UPS, etc. The specific delivery costs, time and optional express delivery companies will be automatically calculated and displayed when you place an order. Please note that international delivery may involve additional fees such as customs duties and value-added taxes, which must be borne by the recipient.
   International logistics: For large or special goods, we will use international logistics services such as Sinotrans. International logistics takes a long time and may involve transshipment, customs clearance and other links. Please consult our customer service team for specific delivery time.
2. Domestic and foreign import and export transportation timeliness standards
   Domestic delivery timeliness standards:
   Express delivery: Under normal circumstances, the order will be shipped 1-3 working days after the order is placed, and it is expected to be delivered 2-7 working days after shipment (remote areas and special holidays may be extended).
   Logistics delivery: 3-7 working days after the order is placed, and it is expected to be delivered 7-15 working days after shipment (remote areas and special holidays may be extended).
   International delivery timeliness standards:
   International express delivery: 3-7 working days after the order is placed (including product packaging, customs declaration and other pre-preparation time), and it is expected to be delivered 5-20 working days after shipment (the specific time is affected by factors such as the destination country/region and customs clearance speed).
   International logistics: 7-14 working days after the order is placed (including product packaging, customs declaration and other pre-preparation time), and it is expected to be delivered 15-45 working days after shipment (the specific time is affected by factors such as the destination country/region, transshipment times, customs clearance speed, etc.).
3. Special Tips
   Due to factors such as weather, holidays, and busy logistics, delivery time may be extended. Please understand.
   For international delivery, we strongly recommend that you understand and confirm the import policies, tariffs, VAT and other fees of the destination country/region before placing an order to avoid additional costs or delivery delays due to misunderstanding of policies.
   If you find that the product is damaged or missing after receiving it, please contact our customer service team immediately and we will handle it for you as soon as possible.
4. Contact Us
   If you have any questions or concerns about these terms or our delivery service, please contact us at the following methods:
   Tel: 7253276084
   Email: Renee@sapphirecreek12.com